At Creo by Keca Couture, we uphold the highest standards of craftsmanship, process and client experience. Below is a comprehensive guide outlining how our services operate—from design to delivery, from classes to couture.

 

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 1. Design Consultation & Ordering Process

 

   a. Initial Consultation:

• Customers contact us via our website or contact form.

•  Our designers schedule a consultation to discuss your preferences, style, fabric choices and the event or occasion details.

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   b. Design Proposal:

•  A design proposal is prepared and presented including sketches or digital renders.

•  The customer approves the design and provides necessary measurements. 

 

   c. Ordering and Deposit:

•  Once the design is confirmed, you pay a deposit according to our payment policy.

•  We provide a timeline for completion and delivery.

 

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 2. Production & Alterations Process

 

   a. Fabrication:

• Production begins using high-quality materials specified in the order. 

• We provide regular updates on the gown’s progress. 

 

   b. Fittings and Alterations:

• When the gown is complete, a fitting session is scheduled (in-person or remote).

• Alterations are made based on the fitting measurements and your feedback.

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3. Quality Assurance & Inspection

 

   a. Inspection Process:

• Each gown undergoes a thorough quality inspection before shipping. Our quality control checklist includes stitching, fabric quality, fit and design adherence. 

 

   b. Final Approval:

• We supply final images of your gown for your approval prior to shipping. 

• Any last-minute adjustments are made as needed.

 

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 4. Shipping & Delivery

 

   a. Packaging

• Gowns are carefully packaged to ensure they arrive in pristine condition.

• Accessories or care instructions are included if needed. 

 

   b. Shipping Methods:

• Customers choose their preferred shipping method (standard or express). 

• Tracking information is provided once the gown ships. 

 

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5. Customer Support & Aftercare

 

   a. Customer Support:

• A dedicated team handles your inquiries, progress updates and feedback. 

• We address any concerns promptly to ensure your satisfaction. 

 

   b. Aftercare Instructions:

• You receive detailed after-care guidelines for maintaining your gown’s quality and longevity. 

• Additional alterations post-delivery are available under our alterations policy. 

 

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  6. Privacy & Data Protection

 

   a. Confidentiality:

• All customer information and design details are treated with the utmost confidentiality.

• Data protection measures are in place in line with applicable regulations. 

 

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  7. Feedback & Continuous Improvement

 

   a. Feedback Collection:

• Clients are encouraged to share feedback about their experience with us. 

• Feedback is reviewed regularly to identify areas for improvement.

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   b. Process Enhancements:

• Based on feedback and internal review, our processes are updated periodically to boost efficiency, quality and customer satisfaction.

 

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  8. Compliance

 

  a. Legal Compliance:

• We comply with all relevant laws and regulations related to e-commerce, consumer rights and data protection. 

• Our terms and conditions are clearly outlined and accessible.

 

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    Closing

 

This page serves as the guideline for our entire production and service process—from couture gowns to classes. By adhering to these procedures, we assure you of a seamless and high-quality experience at Creo by Keca Couture. We review these procedures regularly to uphold excellence in everything we do.

 

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