FAQ'S
POLICIES & FAQ
Creo by Keca Couture – Policies, Payments, Refunds & Frequently Asked Questions**
At Creo by Keca Couture, we are committed to clarity, professionalism, and protecting both the client and the creative process. Please review the policies below before booking a service, purchasing a product, or enrolling in a class.
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1. GENERAL POLICIES (APPLIES TO ALL SERVICES*
Accepted Payments
We accept:
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Credit/Debit Cards
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PayPal
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Zelle
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Cash (in person only, restrictions apply)
Payment receipts are issued electronically.
Deposits & Booking
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All couture, bridal, prom, and class bookings require a **non-refundable deposit**.
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Work does not begin until the deposit is paid.
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Deposits secure your date, materials, and production time.
Final Payments
Final balances must be paid **before the garment is released**, shipped, or before the first day of class.
Late Arrivals & No-Shows
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Arrivals more than **15 minutes late** may result in cancellation or rescheduling at the designer’s discretion.
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Missed appointments are **non-refundable**.
Shipping Policy
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Physical items (books, garments, accessories) are shipped with tracking.
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Couture and formal garments require **signature confirmation**.
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Shipping fees vary based on destination and delivery method.
Digital Products Policy
All digital downloads (eBooks, PDFs, templates, courses) are **non-refundable** due to instant delivery.
2. CUSTOM COUTURE FAQ**
Q: How much is the deposit for a custom gown?**
A: Deposits begin at **50%** of the total price. Deposits are non-refundable.
Q: Are deposits ever refunded?**
A: No. All couture deposits are non-refundable because work begins immediately after design approval.
Q: When is the final payment due?
A: Before final pickup or shipping. No garment is released without full payment.
Q: Can I change the design after we start?
A: Minor tweaks may be allowed. Major redesigns, fabric changes, or late requests will incur additional fees.
Q: Do you offer rush services?
A: Yes. Rush fees range from **25–50%** depending on the timeline.
3. WEDDING COUTURE FAQ
Q: How far in advance should I book my bridal gown?**
A: Ideally **4–8 months** before your wedding date. Rush options may be available.
Q: What’s included in the bridal process?**
A: Consultation, sketch approval, fabric selection, measurement session, fittings, and final delivery.
Q: What is the wedding gown deposit policy?**
A: Bridal deposits are non-refundable. Once production begins, all payments made to date are non-refundable.
Q: What if I lose or gain weight?**
A: Additional fitting or adjustments may incur fees if significant changes occur after fittings have taken place.
4. PROM & SPECIAL EVENTS FAQ**
Q: When should I book for prom?**
A: At least **12–24 weeks** ahead. Prom season fills quickly.
Q: Do you offer payment plans for prom gowns?**
A: Yes. Plans begin with a **50% non-refundable deposit**, with remaining payments scheduled before pickup.
Q: What if I miss my fitting?**
A: Missed fittings may delay delivery. Emergency fitting fees may apply.
Q: Can I bring inspiration pictures?**
A: Yes! Inspiration is welcome and helps shape your final design.
5. BOOKS, WORKBOOKS & DIGITAL COURSES FAQ**
Q: Are digital downloads refundable?**
A: No. All eBooks, PDFs, templates, and digital products are delivered instantly and are **non-refundable**.
Q: When will I receive my digital product?**
A: Immediately after purchase, via email or direct link.
Q: Are physical books refundable?**
A: Physical books may be returned **only if unopened and undamaged**, within 7 days. Shipping fees are non-refundable.
Q: Can I share my download?**
A: No. All digital files are for **personal use only** and cannot be shared, resold, or distributed.
6. SEWING CLASSES & WORKSHOPS FAQ
Enrollment & Payments
Q: Do I have to pay the full class fee upfront?**
A: No. You may enroll with our **two-installment payment plan**.
Q: How does the payment plan work?**
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Deposit:** $150 due at registration
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Final Payment:** $150 due 7 days before class
Seats are not guaranteed until the deposit is received.
Refunds & Cancellations
Q: Are deposits refundable?
A: No. Class deposits are non-refundable.
Q: Can I cancel my registration?**
A: Yes, but cancellations within **7 days of class start** cannot be refunded.
Q: If I paid in full and cancel early, what happens?**
A: You may receive a refund for the remaining balance **excluding the deposit**, if canceled at least 7 days prior to class.
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Attendance & Make-Up Sessions
Q: Do I get a refund if I miss class?**
A: No. Payments are tied to enrollment, not attendance.
Q: Are make-up sessions available?**
A: Possibly—but not guaranteed. Make-ups are offered at the instructor’s discretion based on availability.
Q: Can I transfer to another class?**
A: Transfers may be approved if you notify us early and space is available.
7. CONTACT & SUPPORT
For questions, concerns, or custom inquiries:
📧 **Email:** [creobykeca@gmail.com]
📱 **Instagram DM:** @cbk_couture
🌐 **Website:** [www.creobykeca.com]
Response Times:
* 24–48 hours for general inquiries
* Faster response for booked clients
Creo by Keca Couture
21700 Northwestern Highway, Ste. 645, Southfield, MI 48075
IG: @cbk_couture
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